Who we are
JourneyWell is a content and video production studio based in Baton Rouge, Louisiana. This policy covers the website journeywell.io and everything on it, including the booking pages at journeywell.io/book-studio and the questionnaire at journeywell.io/next-steps.
If you want to talk to a person about anything on this page, email team@journeywell.io.
What we collect
We only collect two kinds of information: what you type into a form, and a small amount that your browser reports automatically.
Things you type
| Where | What we receive |
|---|---|
| The inquiry form (the "Get started" panel on the site) | Your name, email, phone number, any notes you write, which service you picked, and which page you were on when you opened it. |
| The questionnaire at /next-steps | Your first name, email, phone number and company name, plus your answers about your business: what kind of business it is, what you are focused on, what is not working, your monthly revenue range, your monthly budget range, your timeline, whether you are the decision maker, and a short written answer about what has stopped you so far. |
| Studio booking at /book-studio | Your name and contact details, the session you picked, the date and time you chose, and any notes you add to the booking. |
| Paying for something | Your card is handled entirely by Stripe. We never see or store your card number. We keep the receipt: what you bought, how much it was, your email address, and Stripe's reference number for the payment. |
You choose what to put in these forms. Please do not send us medical information, government ID numbers, or anything else sensitive. We do not need it and we do not want it.
Things your browser reports
- Which pages you visited and when.
- Your device and browser type, and your screen size.
- Your IP address, which gives a rough idea of your city.
- Which website or ad sent you here.
Advertising and the Meta pixel
We run ads on Facebook and Instagram. To know whether those ads actually work, we use the Meta pixel, which is a small piece of code from Meta that runs on our pages.
It reports two things:
- PageView, every time a page loads.
- Lead, when someone finishes one of our forms.
When someone finishes a form, our server also sends Meta a copy of that same event directly. This is called the Conversions API. Before anything leaves our server, your email, phone number and name are scrambled using a one-way process called hashing, which turns them into a fixed string of characters that cannot be turned back into your details. Meta compares that scrambled string against its own to work out whether you came from one of our ads. We never send Meta your answers to the questionnaire, your budget, your revenue, or anything you typed in a notes field.
If you press Decline on our privacy notice, this all stops. The Meta pixel is not loaded at all, and the server-side copy is not sent either. Declining is a real switch, not a decoration.
Cookies we use
| Cookie | Set by | What it does |
|---|---|---|
| jw_consent | JourneyWell | Remembers whether you pressed OK or Decline, so we stop asking. Lasts one year. |
| _fbp | Meta | A random ID for this browser so Meta can tell one visit from another. Lasts about three months. |
| _fbc | Meta | Records that you arrived by clicking one of our ads. Only set if you came from an ad. Lasts about three months. |
We do not use Google Analytics, and we do not use any advertising cookie other than the two Meta ones above. You can also block all of this in your browser settings or with an ad blocker, and the site will still work normally.
Who else sees your information
We use outside companies to run the business. Each one only gets what it needs to do its job. None of them are allowed to use your information for their own purposes.
| Company | Why they have it |
|---|---|
| Vercel | Hosts the website and keeps normal server logs. |
| Supabase | The database that stores form answers and purchase records. |
| GoHighLevel (LeadConnector) | Our CRM. Holds your contact record and our notes so we can follow up. Also runs the calendar you book a call on. |
| Stripe | Takes the payment. Stripe has its own privacy policy for card data. |
| FormSubmit | Emails the inquiry form to our inbox at team@journeywell.io. |
| n8n (running on our own server) | Passes the inquiry form into the CRM automatically. |
| Meta (Facebook, Instagram) | Ad measurement, as described above. Receives scrambled contact details only. |
| Google Fonts | Serves the typefaces on the /next-steps page. Google sees your IP address when the fonts load. |
We do not sell your personal information, and we never have. We do not trade it, rent it, or hand it to data brokers. The only other time we would hand anything over is if a court ordered us to, or if we ever sold the business, in which case your information would move to the new owner under this same policy.
Why we are allowed to do this
If you are in the United States, we rely on the fact that you chose to give us your details in order to hear back from us. If you are in the UK or the European Union, our legal basis is your consent for advertising cookies, and legitimate interest for replying to an inquiry you sent us. You can withdraw consent at any time by pressing Decline or by emailing us.
How long we keep it
- Inquiries and questionnaire answers: for as long as there is a realistic chance we will work together, and then we delete them on request.
- Customer and payment records: at least seven years, because tax and accounting rules require it.
- Cookies: the periods listed in the cookie table above.
Your choices, and how to delete your data
You can ask us to do any of the following, and we will do it free of charge within 30 days:
- Send you a copy of everything we hold about you.
- Correct anything that is wrong.
- Delete everything we hold about you.
- Stop emailing or calling you.
To do any of these, email team@journeywell.io with the word Privacy in the subject line, from the email address you used with us. We may ask one question to confirm it is really you. We will not make you jump through hoops, and we will not treat you differently for asking.
The only thing we cannot delete is a payment record we are legally required to keep for tax purposes. Everything else goes.
If you want your data removed from Meta specifically, you can also do that inside your own Facebook or Instagram account under Settings, in the section about your off-Facebook activity.
Children
This site is for businesses. It is not aimed at children and we do not knowingly collect information from anyone under 16. If you believe a child has sent us something, email us and we will delete it.
Where your information is stored
We are a United States business and our suppliers store data on servers in the United States. If you are contacting us from outside the US, your information will be transferred to and stored in the US.
Changes to this policy
If we change how we handle your information, we will update this page and change the date at the top. If it is a significant change, we will say so clearly rather than quietly editing a line.
Contact
JourneyWell
Baton Rouge, Louisiana, United States
team@journeywell.io
See also our terms of service.