Who you are agreeing with
JourneyWell is a content and video production studio in Baton Rouge, Louisiana. When this page says "we" or "us" it means JourneyWell. When it says "you" it means you, or the business you are acting for.
By using this website, booking a session, or buying something here, you agree to what is on this page. If you do not agree, please do not use the site.
What we sell
- Production and content services, arranged through a proposal or a retainer agreement we write for you specifically.
- Studio sessions, booked and paid for at journeywell.io/book-studio.
- Productized packages, bought directly at journeywell.io/next-steps.
The website describes what these things are. It is marketing, not a contract. The actual scope of any work is whatever is written in the proposal, invoice or booking confirmation you receive.
Payment
All payments on this site are processed by Stripe. Prices are in US dollars and do not include any sales tax that may apply. Your card details go straight to Stripe. We never see them.
Buying a package on this site is a one-time payment unless the page you bought from clearly says it repeats. Ongoing retainer work is billed as set out in your agreement with us.
Refunds
All sales are final. We do not give refunds. That applies to studio sessions, to the productized packages sold at journeywell.io/next-steps, and to any deposit or payment you make through this website.
We say this up front rather than burying it, because we would rather you knew before you paid than after. If you are unsure whether something is right for you, email team@journeywell.io and ask us first. We will give you a straight answer, including telling you if we think it is not a fit.
Three narrow exceptions, so that "no refunds" is not used to keep money for something we cancelled or charged you in error:
- If we cancel, you get your money back. If we call off a studio session or cancel your booking, we refund you. That is the only situation in which changed plans lead to a refund, and it only covers us cancelling, not you.
- Billing mistakes get corrected. If you are charged twice for the same thing, or charged an amount you never agreed to, we put it right. That is a billing correction, not a refund request.
- It does not remove rights the law gives you. Where consumer law in your area gives you a right we are not allowed to sign away, that law wins over this page.
Studio sessions. When you book, we hold that time for you and turn other people away, which is why the payment is not refundable. If your plans change, tell us as early as you can and we will do our best to move you to another time instead. That is a genuine effort, not a promise, and it is at our discretion.
Digital products, such as playbooks, templates and recorded walkthroughs, are delivered the moment you pay. Once you have access, there is no refund.
Where a signed proposal, retainer agreement or booking confirmation sets out different payment terms, that document applies instead of this section.
Who owns the work
Once you have paid in full for a project, the finished deliverables we made for you are yours to use however you want. You own your brand, your footage and your message. We do not hold your content hostage.
Two things stay ours: the systems, templates, processes and internal tools we use to make the work, and anything on this website itself. Buying a project does not buy our method.
Unless you tell us otherwise in writing, we may show finished work in our portfolio and on our social channels. If you would rather we did not, just say so and we will not.
What you promise us
- Anything you give us to use, including logos, footage, music and written material, is yours to give.
- You will not use this site to break the law, to attack it technically, or to scrape it at scale.
- The information you put in our forms is honest.
No promise of results
We are good at what we do and we have the portfolio to show it. That said, nothing on this site is a guarantee of a specific result. We cannot promise a number of leads, a level of revenue, a follower count, or how any social platform's algorithm will treat your content. Any figures or case studies on this site describe what happened for a particular client, not what will happen for you.
Other people's websites and platforms
This site links to and embeds services we do not control, including booking calendars, Stripe checkout, YouTube, Spotify and social media. We are not responsible for how those services behave or for their terms.
The site itself
We try to keep the site up and accurate, but we provide it as it is. We do not promise it will never go down, never contain an error, or always be available.
Limit of what we owe you
To the fullest extent the law allows, if something goes wrong, our total responsibility to you is limited to the amount you actually paid us in the twelve months before the problem happened. We are not responsible for indirect losses such as lost profit, lost business or lost data.
Nothing in these terms limits anything that cannot legally be limited.
Privacy
How we handle your information is set out in our privacy policy, which forms part of these terms.
Which law applies
These terms are governed by the law of the State of Louisiana, United States. Any dispute will be handled in the state or federal courts in East Baton Rouge Parish, Louisiana. Before anyone goes anywhere near a court, we would much rather you emailed us and gave us the chance to fix it.
Changes
We may update these terms. If we do, we will change the date at the top of this page. Continuing to use the site after that means you accept the update.
Contact
JourneyWell
Baton Rouge, Louisiana, United States
team@journeywell.io